KOOLPA / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
What can I shop for?
The catalogue includes chandeliers, ceiling lamps, pendants, wall lights, table lamps, vases and pots, furniture and room collections.
How do I compare a lamp?
Use the exact product page for dimensions, materials, light source, options and installation information.
What payment method is listed?
The Payment Method page lists PayPal.
Where does Koolpa ship?
The shipping policy lists most countries such as Italy, Switzerland and Vatican; Ukraine is excluded.
How much is shipping?
Free shipping is listed over €60 to the listed destinations; an international express option is available by enquiry.
How long does shipping take?
Preparation is listed as 1–2 weeks. DPD is listed at 2 weeks for most normal-size products, small-piece expedited at 1–2 weeks and EMS at 2–4 weeks.
Can I track an order?
A tracking number and query website are emailed after shipment.
Can I change or cancel an order?
Order information can be changed and an order cancelled free of charge within 24 hours; shipped orders cannot be modified or cancelled.
What are the return conditions?
Returns may be requested within 14 days for unused goods in original packaging with complete accessories; fees may apply.
Which products are excluded?
The policy excludes customised products, accessories and orders of three or more of the same product from the stated options.
How do I contact Koolpa?
Email [email protected] or use the contact form, Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.